ETIQUETTE & STORE POLICIES

24 hr notice is required to cancel or alter a booking to avoid a 50% cancellation fee. Less than 2 hrs notice will incur a 100% cancellation fee. 

Our reminder message service is a courtesy - if you don't receive a message and forget your appointment the cancellation policy is still applicable. 

 

Please make childcare arrangements for children under the age of 12.

 

Treatment time is approximate and includes consultation and professional advice. Our tiered pricing structure reflects the educational and experience level of our team. 

 

Please inform us if you are pregnant, have any allergies or are under the care of a medical doctor or alternative practitioner. 

 

Please respect the privacy and quiet of other guests – please also keep your phone on silent. 

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All hair colour appointments - you should not wash or get your hair wet for 48 hrs to allow the colour to settle and set you up for long lasting shine and tone.

 

Although every attempt is taken, Element Lifestyle accepts no responsibility for your personal belongings within the premises - this extends to hair pieces and hair extensions that have been done by another salon. CCTV is recording, by entering our premises you are consenting to being filmed in the public spaces.

 

Please arrive at least 5 mins prior to your appointment time in preparation for your experience. 

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Element endeavours to exceed your expectations of results each and every visit.  

If you are unsatisfied with your appointment please contact us immediately. 

Element Lifestyle does not offer refunds or exchanges for change of mind or incorrect purchases of products or gift vouchers. If you are unhappy with your experience or purchase please let us know within 7 days. We are happy to redo your appointment within 7 days of your service with us.

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Prices effective 01.12.2020.  Element Lifestyle reserves the right to increase prices at anytime. 

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